FAQs

What are your delivery options?

Standard delivery is £3.99 provided by Royal Mail.

You should receive your items within 3-5 business days.

Non-Mainland UK Delivery

All deliveries that are within the UK, but not located within the UK mainland will take 4-7 business days to be delivered. For these deliveries, we use Royal Mail First Class.

What is your returns policy?

We will happily give you a refund if your purchase is returned within 14 days of receiving your order.

Your item must be in the same condition that you received it and must have all original labels and stickers and include the original order number.

We cannot cover return shipping costs and any shipping costs previously paid will not be reimbursed. 

What happens if something arrives and its damaged?

We take the upmost care in the packaging of your purchase, but occasionally some products will get damaged in transit.  If this happens to you,  please contact us via email, or direct through social media, we will need the following to be able to replace the product or in the event of the gift being sold out, we will reimburse or offer you an alternative, wherever possible.

Your name,  the order number and images of the damaged product.

Once this has been sent, we will organise a replacement and arrange for the damaged item to be returned to ourselves

Where are you based?

We are so lucky to be based in the wonderful Yorkshire Wolds;

Our address is:

Railton Farm, Garton on the Wolds, Driffield, E Yorkshire

Our What3Words location is: louder.fans.prance

What if i have a question that isn't covered?

Just drop us a message on social media, or thru the contact us page.  We'll get back to you just as soon as we can!